Outsourcing telephone contact with customers and prospective clients allows a company to:
Concentrate on its core business and allows its employees to focus on key tasks.
Benefit from expertise in the sector. The teams that support each mission in the
Mixmedia Swiss SA call centre have the necessary skills to succeed.
Enjoy much greater productivity because it is safer to entrust a telephone prospecting or
after-sales service to a call centre whose teams have the expertise for all sorts of
Benefit from cost flexibility. The amount due will depend on the volume of tasks
assigned by the company to the provider and the duration of the commitment. The
longer the commitment, the more attractive the price.
Work with a call centre that is thoroughly versed in communication technologies
because it is part of Mixmedia Swiss SA, the number one communications agency in
Benefit from a service that fits the needs of the business. It is up to the business to
decide how the service will work in the short or long term.
Outsourcing provides a number of benefits for the company as well as its employees and
By opting to outsource your call centre to Mixmedia Swiss SA, you will not only reduce
the volume of work managed by your company, but also benefit from our team's
expertise and high level of service. Our job is to boost your sales and maintain the
relationship with your customers.
In doing so:
We can provide a call centre to handle telephone prospecting, follow-up calls and carry
out customer satisfaction surveys. During telephone prospecting our phone operators
will represent your company to potential clients to tell them about your products and
services. Making these calls is part of an outbound marketing strategy which consists
of approaching prospective customers to make them aware of your company and its
products and services.
Our aim is to make qualified appointments for you and then let your salespeople close
the sale. Once the proposal is in the hands of your prospective customers, the
commercial transaction can take place. If you do not have the time to do it, or if you
want to ensure it's done properly, our team is at your service to make it happen.
Our B to B sales technique is also based on lead management, which we think is
important to help prospective customers make a decision. We can take care of it for
you by providing your prospective clients with support and quality content that will
encourage them to make a purchase or enter into a commercial relationship.
Our satisfaction surveys are very useful for finding out what customers think about
your products and services and to give you the opportunity to better adapt future
products and services to their needs. Mixmedia Swiss SA works with a Swiss team
which specialises in conducting surveys to collect information that is useful to you.
We handle your incoming calls, which are transferred to our lines. These calls could be
inquiries, requests for information or after-sales service queries. We can provide a
commercial team to look after your clients and answer any questions they may have.
We organise large-scale mapping of B to B sales projects on a case-by-case basis. We
have the necessary experience to understand the hierarchy and decision-making
processes of companies you wish to work with.
Optimising the prospecting process
Improving client experience
Mixmedia Swiss SA bases its commercial strategy on conducting surveys before the sale
of products or services, to carry out market research. A company or brand can discover
what customers’ needs are and set targets as well as defining its prospective customers
before a product is launched or goes on sale. With 25 years of experience in sales and
customer contact, Mixmedia Swiss SA's call centre managers give their customers
essential insight into what sales strategy to adopt. After-sales surveys help our clients to find out their customers’ opinion in relation to their products and services.
Lists of customers and prospective customers, to define the number of people to
contact, can be provided by the customer or prepared by Mixmedia Swiss SA on
request, and the questionnaire varies depending on the objective.
Our center for incoming calls handles calls made by your customers to your company.
These calls are transferred to our lines and we take care of many types of inquires:
Hotline: inquiries, customer services, claims.
Appointments, for example for a doctor.
Taking orders, for mail-order companies.
After-sales services: maintenance, repair, services related to the products/services
offered by the company.
Outsourcing a call centre is a strategic and economic solution for businesses.
The Mixmedia Swiss SA call centre is based outside Switzerland and our rates are
designed to give maximum customer satisfaction for the lowest possible budget.